• Mon - Fri: 9am - 5pm | Sat: 9am - 12pm
Papatoetoe-Family-Doctors

Privacy Policy

Papatoetoe Family Doctors is committed to protecting your privacy. We follow the Privacy Act 2020 and the Health Information Privacy Code 2020, which set out how we collect, use, and protect your personal and health information.

1. What Information We Collect
We collect personal and health information that is necessary for your care, including:

  • Your name, address, date of birth, contact details.
  • Your health information, medical history, and test results.
  • Information you provide when enrolling with us or through our website forms.
  • Technical information (e.g., IP address, browser type) when you visit our website, via cookies and analytics.

2. How We Collect Information
We collect information from:

  • You, directly (in person, by phone, through forms, or via our website).
  • Other health providers, laboratories, or agencies involved in your care.
  • Publicly available sources where appropriate and lawful.

3. How We Use Your Information
We use your information to:

  • Provide you with safe and effective healthcare.
    Arrange tests, referrals, prescriptions, and follow-up care.
  • Contact you with appointment reminders, health recalls, and updates.
  • Meet our legal, funding, and reporting obligations.
  • Improve our services and website.

4. Sharing Your Information
We only share your information when:

  • It is directly related to your healthcare (e.g., with other clinicians, hospitals, laboratories, or specialists).
  • Required by law (e.g., notifiable diseases, court orders).
    You have authorised us to do so.
  • We will not sell, rent, or trade your personal information.

5. Protecting Your Information
We take reasonable steps to protect your information from loss, unauthorised access, or misuse.

  • Electronic records are stored securely, with access limited to authorised staff.
  • Our website uses encryption where possible.
  • Health records are kept in accordance with health record retention requirements.

6. Website and Cookies
Our website may use cookies to improve site performance and your browsing experience.

  • Cookies do not store personal information.
  • You can disable cookies in your browser settings, but some website features may not work as intended.

7. Your Rights
You have the right to:

  • Access your personal and health information.
  • Request correction of any incorrect information.
  • Ask about how your information is used or shared.

8. Links to Other Sites
Our website may link to other sites. We are not responsible for their privacy practices.

9. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.

Payment Policy

  • Payment is due at the end of each consultation or when requesting a script or referral letter.
  • Did Not Attend (DNA) fee applies if you miss an appointment without advising the clinic at least 30 minutes beforehand.
  • Accounts unpaid by the end of the day will incur a $5 administration fee.
  • Consultations over 15 minutes, or special procedures, may incur a surcharge.
  • ACC consultations may have additional charges for materials or complex cases.
  • To keep standard consultation fees low, a $5 account fee applies if payment is not made at the time of consultation.
  • Payment methods: cash, EFTPOS, or internet banking.
    Bank account: 12 3025 0250 464 50
    Include your client code and invoice number from your tax invoice as references.
  • For queries, call (09) 278 2578.
  • Disclaimer: Fees are subject to change without notice. We strive for accuracy but errors may occur.
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Enrolled patient only

MyIndici is a patient portal service that enables you to access your health information quickly and conveniently. When you enrol with our practice, you can request access to your patient portal. This service is fully funded as part of your enrolment, offered in collaboration with your GP, and is designed to save you time.
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For enrollment at Papatoetoe Family Doctors, please call 09 278 2578.

The enrolment process will take 7 – 14 working days.
We do not take urgent appointment for newly enrolled patients at the moment.

You will receive a notification email once your enrolment has been processed successfully.

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